I worked this station on September 8 2011. He gave his QTH as Ceuta. I have received an eQSL card from the station and while it bears a spanish address for QSL purposes it shows the location as CQ zone 33. This together with the EH9 prefix would confirm the station was in Ceuta. e-QSL have credited this QSO as Spain not Ceuta. Does anyone have any ideas as I cant get a reply to any of my e-mails to the support team.
Thanks and 73
Mike Giddings G3XLB

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G3XLB Michael Giddings

QRZ lookup shows that call as being Ceuta & Melilla. Looks like a bug here.

How long ago did you contact support? It can take a long time to get a response from them.

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VA3KAB David Bell

Hi David, Thanks for your reply. I have contacted Support three times about 25 October,last email 28 October.To date no reply.
Thanks and 73
Mike Giddings G3XLB

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G3XLB Michael Giddings

Hi Mike,

They are very, very slow at answering support emails :(

I just clicked on the link, http://www.eqsl.cc/qslcard/ContactWebmaster.cfm, if you look at the red box at the top it shows how many support emails are ahead in the queue. When I did it it shows that there are 875 emails ahead of me to be processed

So you may have to wait a while! You are correct though about that call, not sure how they determine country but they obviously got this one wrong. Hopefully they will eventually get it sorted out for you :)

73,
~Dave

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VA3KAB David Bell

Mike,
Could it be that EH9SDC shows his mail address as Spain both in QRZ and eQSL? My logging program (ACLog) shows EH9 as Ceuta, which is part of Spain, but it is also a separate DX entity. Hope eQSL gets this fixed.
73
Andy - n1ork

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N1ORK Orest 'Andy' Zajac

Thanks, Dave for your comments. I guess I will receive a reply from the support team eventually thats a lot of emails to get through! Hopefully it will get resolved eventually.
Thanks and 73,
Mike G3XLB

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G3XLB Michael Giddings

Hang in there Mike, it is obviously a bug here and I'm sure they will get it sorted eventually and you will get your new DX entity :)

I was thinking about what Andy was saying and I think he is on the right track as to what the problem is in the first place. I was wondering why they just can't look at prefix to determine DX entity like logging programs do, which show it as being Ceuta, and I think the reason is that in the US (and maybe other countries too??) for some reason hams are allowed to keep their callsigns when they move to a different state. So you can't just tell from the prefix where they are. So eQSL has another mechanism in place to determine location that obviously failed for this particular callsign.

I saw a KL7 yesterday on 10 meters psk31, got pretty excited about it for a few minutes because I haven't worked Alaska yet on 10 meters. Turns out he was in Arizona :p

73, and best of luck!
~Dave VA3KAB

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VA3KAB David Bell
Edited by VA3KAB David Bell on Nov 10, 2011 at 01:06 PM

This may not be the only country bug.

I have been logging all my contacts to both eQSL (first) then LoTW (after export from eQSL) for the past 11 months to see which system would let me get to DXCC first.
The answer was LoTW. However a more detailed look at the differences between how the two systems credit countries reveals a number of questions.

The first thing I found was that eQSL sometimes uses a different country name than LoTW does, so that countries don't line up nicely in an alphabetized list for comparison.
As examples:
"Republic of South Africa" (R) shows up as "South Africa" (S), "US Virgin Islands" (U) shows up as "Virgin Isl." (V), "Asiatic Russia" (A) shows up as "Russia (European)" (R).

Once the alphabetical differences were straightened out, I just did a compare of the countries/calls in my eQSL log vs those same entries imported into LoTW.
I did this by comparing the Log/OutBox to see the list of named countries in eQSL for all the contacts I made (even if not QSL'd), then compared that with Award Credits (all countries list) from LoTW.

I was very surprised to find listings for QSL credit in LoTW for which there was not even a country listing for in my outbox in eQSL! Recall that I exported the eQSL OutBox to create the input to LoTW!
This seems consistent with the finding described earlier in this tread.

As specific examples, the following countries had zero entries listed for that country in my eQSL Log/OutBox:
OH0X (Aland Island)
4J9NM (Azerbaijan)
PJ4T (Bonaire)
LX/PA1AW (Luxembourg)
VP2MDG (Montserrat)
YN2ET (Nicaragua)
PJ7X (Sint Maarten)
VP5T (Turks & Caicos Islands)

Kind of makes you wonder how big the problem is here?

As a paying Silver member, I'd like an explanation, please!

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N2GXJ Jim Wright

Jim,
I suggest you do a copy/paste of your post to the 'Help!' link above. The Admins say this is a faster way to get system issues resolved.
73
Andy - n1ork

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N1ORK Orest 'Andy' Zajac