Hi Aaron,
These forums are mostly for peer to peer support. The screen you get to before you actually login,
http://www.eqsl.cc/qslcard/ForumLogin.cfm , it gives you the link to send the support team an email. Also there is a "Help!" link at the top of this page.
Having said all that, I changed the zones on that new account to be ITU 6 and CQ 3, I think those are correct for CA, if not, let me know.
73, Dave - VA3KAB